At Trade.com.au, we aim to ensure you are completely satisfied with your purchase. Whether you’ve changed your mind or encountered an issue, our return policy is designed to make the process as smooth as possible.
Change of Mind Returns
If you change your mind, you may return your device within 7 days of purchase, subject to the following:
- The device must be in the same condition as sold, including all original packaging, accessories, and documentation.
- Proof of purchase (e.g., receipt or invoice) must be provided.
- A 5% restocking fee will be deducted from the refund amount.
Faulty Device Returns (Warranty Claims)
Devices can be returned under warranty within 12 months of purchase if they are faulty.
- Warranty terms apply, and specific details are outlined in our Warranty Policy.
- Faulty devices will be assessed upon return to determine eligibility for repair, replacement, or refund.
Refund Process
- Refunds will be processed via the original payment method within 5 business days after the returned device is inspected and approved.
- Shipping fees, if applicable, are non-refundable.
How to Return a Device
- Devices can be returned in person at our Brisbane CBD store during business hours.
- Alternatively, they can be shipped back to us. Customers are responsible for return shipping costs and ensuring the device is securely packaged to prevent damage.
Exclusions
- Devices damaged, modified, or showing wear beyond their condition at the time of purchase are not eligible for a return.
For additional information, including warranty terms, contact us at hello@trade.com.au
