Warranty Policy - Mobile Trade

Thank you for choosing Mobile Trade. Your satisfaction is our priority, and we stand

behind the quality of our devices with a comprehensive warranty policy.

Warranty Coverage:

All Mobile Trade devices are covered by a 12-month warranty from the date of purchase.

This warranty ensures that your device is free from defects in materials and

workmanship under normal use.

Extended Warranty Option:

During checkout, you may have the option to purchase an extended warranty, extending

the coverage to 24 months total. This extended warranty provides added peace of mind

for an extended period.

Return Process:

If you encounter any issues with your device covered under warranty, please request a

return authorization by contacting our customer service team via email. Upon

authorization, we will provide a free express return label via email to cover the cost of

return shipping.

Important Notes:

● Return authorization must be obtained via email before sending the product(s)

back. Unauthorized returns will not be accepted and may result in lost items.

● The device must be returned unlocked and in its original condition to qualify for

warranty coverage.

● We reserve the right to offer a replacement device, store credit, or refund based

on the situation, the age of the order, and your preference. We do not offer repairs

under warranty.

● A restocking fee of $30 may be deducted from refunds for change-of-mind

returns within 30 days. This fee is waived if you opt for a store credit.

● An additional $50 may be deducted from the refund if all accessories are not

returned in their original condition.

● Our technicians must verify the reported fault. If no fault is verified within 30 days

of the original purchase date, the device will be returned to you.

● Third-party repairs may be inspected, and returns may be rejected if deemed of

poor quality.

● Mobile Trade is not liable for damage during return transit. Please ensure proper

packaging to prevent damage.

● Opened accessories cannot be returned unless authorized.

● Express shipping and transit insurance fees are non-refundable, unless the device

is verified faulty within 30 days of purchase.

● We are unable to compensate for purchases made through other retailers.

Contact Us:

If you have any questions or concerns regarding our warranty policy, please contact our

customer service team. We strive to provide exceptional service and support throughout

your Mobile Trade experience.

Note: Please ensure your email address is entered correctly to receive our responses

and updates regarding your warranty claim. Check your email filters if you do not receive

a reply within one business day.